Here’s what some of our customers are saying about their experience with our team:
Legal Disclaimer: Individual Results May Vary
Google reviews
VA construction loan
Shirley and her team were an absolute pleasure to work with. They helped my wife and I obtain a VA Construction Loan which gave us the ability to build our dream home.
Agent referral · VA purchase
Shirley was excellent to work with on our client’s VA home loan. VA loans can be tricky and it is so important to work with a loan officer that knows them well. Shirley did an excellent job!
VA purchase
Ms. Shirley and her team are the BEST. Clear communication, specialized VA knowledge, responsiveness, and reduced stress. Thank you all for your help .
VA one-time-close construction loan
Some agents on my team were more responsive than others. But the VA One Time Close Construction Loan is a big and complicated one. A lot of waiting involved and some miscommunication, but that happens with project like this. I believe Shirley’s team handled my loan better than any other lender I could have used. In the end, I know I was in good hands.
Problem solved fast
Ms Shirley and her team were among the top teir customer service representatives I have ever had the pleasure of working with. I'll admit, I was apprehensive at first, given the number of people that had their hands in everything. Tends to lead to confusion and things getting messed up, which takes time to fix. I brought an issue to Ms Shirley and without hesitation, calls the team members involved and conferences the issue. Absolutely stunned when that happened. This goes to show you the dedication of this team and I would absolutely recommend them to anyone! Thank you and I can't say it enough. Still hope for humanity yet.
First home · VA purchase
Absolutely top notch!!! This being our first home, I had no idea what to expect, and to be honest the thought of getting through this was quite stressful! This entire process from start to finish has been nothing short of amazing and stress-free. Everyone has been extremely friendly and helpful! All of my questions and concerns were addressed quickly and promptly! You have all made this veterans dream of home ownership come true, what a pleasure this journey has been! Thank you all!!
Agent referral
Shirley and her friendly team are professional and provided my client with a smooth, on-time transaction. Highly recommend!
Agent referral
Shirley was a pleasure to work with! My client and I had a very smooth transaction with Shirley. She is also very quick in respond to in questions or concerns.
Agent referral
The entire team was phenomenal on helping my client get to the closing table! Couldn’t recommend them more!😊
Agent referral
Noel and I (The Loken Group) had a great experience with Shirley Mueller and Tim Bighley. They provided excellent communication throughout the lending process. We hope to work with them in the future!
Agent referral
Such a pleasure to work with this mortgage company. I have done many VA loans with Angie Frazier. She always does a fantastic job of communicating and taking the best care of her clients. I would definitely recommend her for any type of home loan.
Closed a week early
All transactions went smoothly. VA Loans kept me updated through the loan process and returned phone calls immediately. We even closed a week ahead of schedule! Thank you for all your hard work!
VA purchase · closed in 5 weeks
Shirley and her team at Cross Country Mortgage were amazing! They responded to emails in a timely manner and answered any questions that we had. The entire process took 5 weeks. Thank you Shirley for making the process so smooth. Ed and Laura
VA purchase
Shirley Mueller and her team were awesome. They were so very helpful to us during our home buying experience. They were very professional and responsive to our many concerns and questions. They explained everything clearly to us. Great team to work with, especially if you’re a Veteran.
VA purchase
Excellent customer service by Shirley and her team. They promptly returned our calls/emails. Shirley once returned my call from home on her day off. That’s the type of emphasis she places on customer service/satisfaction. She and her team made refinancing process a breeze for us. This is our second closing in three months span. Will definitely be using their services again in the future. Highly recommends her business to all service members and vets.
VA loan
Great experience with them. Shirley and her team are awesome. They do everything to make sure it is a smooth process for a VA loan. I read a bunch of great reviews about them and went with them because of that. I highly recommend using Shirley at Cross Country Mortgage.
VA loan
Shirley and her team were the best. I would recommend them above any other lender for veterans and using their VA benefits. They were in constant contact with us throughout everything. Highly Recommend them!
VA loan
What a wonderful supportive company this is. They helped me every step of the way with my VA loan. Thank you so much Karolina for your hard work in getting this done. You are awesome 🙂
VA loan
Excellent service and would recommend to anyone seeking a VA home loan. Thank you Shirley and team for your help!
VA purchase
Shirley and her team were fabulous! They handle all the paper work and guided us through the process of buying our new home! Thank you so much for taking such good care of us!! We totally recommend their team!!
Wonderful team to work with. They handled everything every step of the way and was always easy to contact.
If you are looking for the best VA originator then Shirley is your 1 stop shop! Ultra low rate and really did a great job from start to finish!
Although there were bumps in the road, we closed on time and that's what matters! Ashley I very quick to respond to emails even after hours! Angie is very patient and knows what the clients needs are!
Great group of people I want to thank Angie, Lori, Ashley and If I'm forgetting you I'm so sorry. Thank you for everything!!!
Notes from Veterans
Shirley, I just wanted to pass a special “thanks” to you and your team. The process was very pleasant and wanted to thank you as we have bought/sold several homes and this was the easiest loan process we have had. Thanks again,
I wanted to take a moment to express my sincere appreciation. Shirley went well above the call of duty to affect this loan. We are very impressed with her courtesy, knowledge, and tenacity. She was complete and concise at every turn. With all the coordination required to close a VA loan, her efforts made the process seamless. Please relay that because of her, we were able to close on time with perfect results. This is an outstanding example of service before self while emphasizing core values. She was a true professional.
Mike here and I’m home!! (from Afghanistan) Let me start off by telling you how much I appreciate your helping us out with this purchase. We’re looking forward to moving into our new home.
Much thanks to you for making our dream of owning a home a reality. I know that I was difficult at times, but we greatly appreciate your efforts in seeing the process through to the end. None of this would’ve been possible if not for you.Again, thanks and God bless.
Shirley, Thank you so much. I appreciate your all your hard work and help. I will make sure to recommend you to all my friends and contacts for financing home purchases in the future. Thanks again.
I get the impression that this type of VA loan is more specialized and harder to do. Thank you for your hard work on this loan, and doing the job to get it done for my buyer. He and his Mrs. are very happy and you were able to get this done when my usual loan officer was not able to. Good job. Jefferson is a Veteran who has paid more than many to go to battle for his/our country and I am glad that he can get the home that he really wants. He deserves at least this for the price he has paid. Thank you …and your team… for hanging in there and being successful for this man. These types of loans must be very rewarding for you to do. You help give back to those that have given so much. In your own way, you and your ladies are heroines. I salute you!!!!!
Dear Shirley, Thank you so much for your work in helping us refinance our home through the Veteran’s Loan program. You made it seem easy. You are a true professional! Thanks again.
Just a quick message to let you know that the closing of the house ran smoothly. I know that you went through a lot dealing with our loan and I am so grateful that you put everything together for my husband and me so that we could have our first home. You really don’t know how much your service means to us and we thank you from the bottom of our hearts. Best wishes to you and your loved ones.